The Emergency Communications Division is one of the most vital services for our Police, Fire, and EMS departments. It also serves as the critical link between the residents and visitors to Ashland County in need, and responding personnel. The dispatchers who work in the Communications Division provide emergency and non-emergency dispatching service for all of Ashland County on a 24 hour basis.
Dispatchers are required to answer emergency (911) and non-emergency calls in a calm and supportive voice while attempting to obtain as much essential information as possible. Police Officers, Firefighters, and EMS responding to an emergency call rely on detailed information provided by the Communications Division. The Dispatcher is responsible for entering the information into the Computer Aided Dispatch (CAD) System as the information is received while verifying the location of the caller. Information is continually updated as additional information is received or the call is terminated. Dispatchers are also required to utilize the National Crime Information Center (NCIC) to check persons for warrants and criminal histories, and determines if property or vehicles are stolen.
Emergency Communications employs six 911-Dispatchers under the general supervision of the Communcations Director (management).
Email the Communications Director